EBG Limited

• Mergers and Acquisitions

- In the past couple of years, a few of the major mergers include Qwest/CenturyLink,  Level3/TW Telecom, XO/Allegiance, ATT/Bell South, MCI/Verizon, Windstream/Paetec,  Comcast/Time Warner cable among many others. 

- By using an Independent Telecom Agent, you can be sure that regardless of continued merger activity or bankruptcies, your Independent Telecom Agent will continue to supply you all of the options you need.

 

 

• Single Point of Contact

- Regardless of whether your Independent Telecom Agent recommends a single carrier solution or a multi-carrier solution, you still have a single point of contact to deal with the person who knows your account best.  

- When you use a qualified Independent Telecom Agent, you can spend one appointment determining the best course of action, and another evaluating the best options available in your market. Having a single point of contact is a huge time saver while still providing competitive bids for your service!

 

 

• Understands your company, how you make decisions, and why.

- Your Independent Telecom Agent acts as an assistant buyer once he/she understands your business needs and preferences. They get to know your organization, your goals and long range needs, and how you make decisions and why. 

 

 

• You get to hear the truth!

- When you use an experienced Independent Telecom Agent, you tap into a wealth of knowledge and experience of someone who has been in the field for many years with multiple carriers. 

- Your agent will typically have experience dealing with multiple carriers in your market, and can tell you how they really perform. Who has the most reliable network? Who has billing problems? Who can make the desired install date? 

 

 

• Unbiased opinion of multiple carriers and their product lines

- Based on where your business is heading, whether that be expanding, streamlining, or contracting, your Independent Telecom Agent can put you in the right situation. 

- Since most carriers have gone to term agreements in Telecommunications, it's key to get set up with a carrier that can move with your needs.

 

 

• Agents are invested in your success long term

This is an incredibly important concept to understand when choosing to use an Independent Telecom Agent! 

- Sales reps are specifically are paid ONLY to bring in new business- not to keep customers happy. 

-  Independent Telecom Agents build a book of business of happy customers that don't have to find someone new every couple of years to deal with. This relationship only makes sense for the agent if you stay with them for over 24 months, so they have EVERY motivation to assist you in solving any service issues that you may ever have.

 

 

• They understand Next Generation Technology

- Independent Telecom Agents will typically be better versed in MPLS, IP-VPN, VOIP, hosted solutions, call center applications, and SIP technologies since they need to understand multiple carriers' offerings and have attended their trainings.  

(Source: http://ezinearticles.com/?Independent-Telecom-Agents---The-Top-10-Reasons-Companies-Use-Them&id=454709)